Although this isn't the keyaspect in order to distinguish a reliable website hosting provider from a bad one or a reseller from an actual provider, having the option to call and consult with a live person is a sign that you are not working with a one-person firm and that you can get in touch with someone when you're looking for assistance. The telephone support for web hosting services may range from common to dedicated, thus the problems that can be resolved through a call differ depending on the particular supplier. In most cases, these issues are simpler and feature billing or 1st level technical issues since more difficult issues often require a support ticket where both you and the system administrators can track the proceedings with a particular situation. Nevertheless, the option to phone call your supplier can save you a lot of time and efforts for the countless small things which may eventually show up at the time you manage your web hosting account.

Phone Support in Website Hosting

We believe that the option to talk with a live representative is very important, for that reason we have 3 support lines globally (UK, USA and Australia) and you will be able to reach us over the phone for fourteen hours every day. In case you consider buying one of our Linux website hosting, for example, you have the option to give us a call and find more about our services prior to ordering so as to be sure that we cover all the system requirements for your websites. After the purchase, you will be able to contact us about all of the sales and billing problems you may experience, or receive any kind of general or basic tech information you need. We've aimed to find the balance between phone and ticket support, so for solely technical matters you can use our ticketing system, that will help you monitor the communication along with any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Hosting

We provide live telephone support 14 hours daily as a part of the support services for each and every semi-dedicated server plan that we offer. Considering that some issues are more difficult and time-consuming, you may have to open a ticket in case you experience such a problem, but for any general, billing or minor tech issues you can always call us and we will assist you quickly so as to save you the time you will need to spend on creating a support ticket. Even if you don't have an account yet, you're able to find out if you can host your websites on our high-tech cloud platform or you'll be able to receive any other general info about our semi-dedicated services. We now have local numbers in the United States of America, Great Britain and Australia plus a global number, so you can call the one that is closer to where you are.