Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • The Help section incorporated into Puget Sound Web Hosting’s Control Panel features a collection of help articles and frequently asked questions. Aimed at resolving any common issue that you could stumble upon, they are compiled by our support team of accomplished techs.

  • Top quality support service

  • Tutorial Videos

  • We have compiled a selection of educational video tutorials that detailedly demonstrate how you can remedy a typical issue related to your Linux website hosting account. You will find the tutorials in the Help Center.

  • Intuitive help center

  • A 60–Minute Support Ticket Response Time Guarantee

  • All our semi–dedicated servers are backed up by a 24/7 tech support service and include a sixty–minute support ticket response time guarantee. Our well–trained tech support engineers will be online for you 24 hours a day and will rectify any issue that you could possibly encounter within maximum sixty minutes after the helpdesk ticket submission. In the majority of cases, a response will be provided to you within twenty minutes.