Tech Support Channels
A One–Hour Response Guarantee
We offer a 60–minute response guarantee for every ticket or e–mail that you submit to the customer support staff. We will quickly respond to all general inquiries and forward right away the case to our server admins if additional assistance is required. If you make use of the Optional Managed Services package, we’ll perform any of the included tasks at a time that has been discussed with you earlier.
An Exceptional Support Service
If you require any help while working with our Control Panel or with any of the apps that we have pre–installed on the dedicated web hosting server on your behalf, do contact the tech support staff at any moment through the ticketing system. Furthermore, if you need help administering your server, you can order the Optional Managed Services package, that includes Operating System updates on a weekly basis, troubleshooting and installation services, server monitoring and restarting procedures, data backup space, etc.
An Easy–to–Navigate Help Section
We have equipped our Control Panel with an in–depth knowledge base, which features detailed explanations of all its features and functions. Besides, we have shot exhaustive video tutorials that will further show you how to perform a given operation or solve a commonly experienced problem. All the help articles and the tutorial videos are readily accessible from each Control Panel section through the Help and Videos buttons in the top right corner.