The customer support that you will receive from your website hosting supplier is very important, regardless if you have pre-sales questions and you are not a client yet, or you have a technical problem with an active account. Prompt and correct information regarding a question or an issue will save you lots of time and efforts, not mentioning that this could often be a sign that you're ordering from an actual hosting supplier not from some reseller. If you obtain a hosting account from a company that does not own its servers and it cannot access them right away, it's almost certain that you will wait for a few days in order to have an answer to your question, so your websites may remain offline for quite some time. In contrast, a company that provides numerous means of communication and has a technical support crew that is available all the time will assist you to right away and help you minimize or completely avoid any kind of downtime and potential losses.

24/7 Customer Support in Website Hosting

We acknowledge the significance of getting assistance without delay, so our website hosting services include 24/7 technical support and various ways of communication. In case you do not have an account yet, you can easily call us or take advantage of our live chat and speak with a live representative, so as to inquire about our services or check if our servers meet the system requirements for your websites. In this way, you will not end up obtaining a service that you cannot use effectively. In case you already have an account with us, you can also open a support ticket in the Hepsia hosting Control Panel if the issue is strictly technical or it requires more investigation. Unlike the majority of providers out there today, we respond to all of the tickets within an hour, so you will not need to wait for a whole day. Our support services are accessible round-the-clock, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

You're able to try out our support services even before you purchase a semi-dedicated server account from us as we have phone and online chat support for billing, pre-sales and general queries. Our agents will assist you to select the best package or offer you info about our servers, to confirm if the system requirements for your web sites are met. In case you are an existing client, you can also get in touch with us via e-mail or via our ticketing system, that can be accessed from the Hepsia website hosting Control Panel. We warrant that when you employ these 2 ways of communication, you'll get an answer within less than 1 hour and that’s 24/7, including weekends and public holidays. If you've employed the web hosting services of other suppliers, even big ones, you'll be able to compare the response time considering that it ordinarily takes a whole day for them to take care of a support ticket.

24/7 Customer Support in VPS Web Hosting

If you've got a Virtual Private Server from our company, you'll be able to contact us 24/7 for every server-related issue or forvarious problems and / or questions with regard to the pre-installed software the server comes equipped with. In case you haven't bought a virtual private server plan yet, you can learn more about our solutions by giving us a call or through the live chat service. For more technical problems, you are able to send an e-mail message or open a trouble ticket through your billing Control Panel and you will receive assistance within no more than an hour no matter the time of the day, even on weekends and holidays. The typical response time in most cases does not extend past 30 mins. If you need assistance for third-party software, you are able to use the Managed Services upgrade which you can include to each and every VPS plan and our administrators can help you with any set up or troubleshooting issue you may have encountered.

24/7 Customer Support in Dedicated Servers Hosting

All of the dedicated server plans that we provide come with 24/7 support via numerous methods of communication and with a one-hour maximum response time warranty. If you want to find out more about the plans or you have any kind of general or billing questions, you're able to phone one of the local numbers we have internationally or you can use our live chat support and talk to a live representative. For strictly tech difficulties that require the help of a tech support person or an administrator, you will be able to open a ticket from your billing Control Panel or you could send an e-mail, because all these channels are more appropriate to keep track of a given issue. The response time for them rarely is more than 30 mins, so that you can forget all about having to wait for a whole day in order to get assistance. Our support service is available for all server-related issues, which includes the pre-installed software. When you want help with third-party apps, you may consider adding the Managed Services upgrade that we supply for all of the plans.