Integrated Ticketing System in Website Hosting
In contrast to what you may find with lots of other web hosting companies, the ticketing system that we use with our Linux website hosting is part of the Hepsia hosting Control Panel, which comes with all hosting accounts. You will not have to remember several user names and passwords, since you’ll be able to manage your tickets and the hosting account itself from one location. So, if you’ve got an inquiry or come across a problem, you can touch base with our client service staff immediately. Our system comes with a clever search mechanism. This goes to say that even if you’ve sent an abundance of tickets over the years, you’ll be able to find the one that you want with ease. In addition, you can read knowledge base hints on tackling common predicaments.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting, was designed with one goal in mind – that you should be able to manage everything related to your account from one place and the support tickets aren’t an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you’ve got a question or confront a complication, you can contact our client service team members instantaneously without having to use another admin interface. You can search through your web files or check various settings in your account while you post a new ticket or read the answer to an older one. In case you’ve got lots of tickets and you’d like to find a particular one, you can use the smart search option, which is available in the Help section. We’ll make sure you receive an answer in less than an hour regardless of the nature of your inquiry or issue.