Phone Support in Website Hosting
We believe that the option to talk with a live representative is very important, for that reason we have 3 support lines globally (UK, USA and Australia) and you will be able to reach us over the phone for fourteen hours every day. In case you consider buying one of our Linux website hosting, for example, you have the option to give us a call and find more about our services prior to ordering so as to be sure that we cover all the system requirements for your websites. After the purchase, you will be able to contact us about all of the sales and billing problems you may experience, or receive any kind of general or basic tech information you need. We've aimed to find the balance between phone and ticket support, so for solely technical matters you can use our ticketing system, that will help you monitor the communication along with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Hosting
We provide live telephone support 14 hours daily as a part of the support services for each and every semi-dedicated server plan that we offer. Considering that some issues are more difficult and time-consuming, you may have to open a ticket in case you experience such a problem, but for any general, billing or minor tech issues you can always call us and we will assist you quickly so as to save you the time you will need to spend on creating a support ticket. Even if you don't have an account yet, you're able to find out if you can host your websites on our high-tech cloud platform or you'll be able to receive any other general info about our semi-dedicated services. We now have local numbers in the United States of America, Great Britain and Australia plus a global number, so you can call the one that is closer to where you are.