One-Hour Response Guarantee in Website Hosting
Our guaranteed max response time for any client support ticket that you submit or any email that you send is just one hour, even if you contact us during weekends and official holidays. Whatever the nature of your problem or inquiry might be, we will lend you a hand instantly and will give you the needed information to sort out any problem with your websites. The actual response time typically doesn’t surpass 15 to 20 minutes, which implies that you can forget about waiting around for hours on end to get an issue resolved or what’s even worse – waiting around all day only to receive a reply that more information is needed whilst nothing’s sorted out. We’ll assist you in a timely manner merely because we realize just how valuable time can be in the dynamic digital realm. The one-hour reply time guarantee applies to any technical or billing question that you may have in regards to our Linux website hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
Since we know how essential it is to receive swift help, we promise that you’ll never need to wait around for more than 60 minutes to receive a response to any ticket that you post through your semi-dedicated server CP. The fact is, you’ll seldom have to wait for more than 20 to 30 minutes and this applies to any question regardless of its nature – billing, general or technical. In addition, our tech and client support staff is working day and night, so even in case you submit a ticket during holidays, you’ll always receive a lightning-fast response, which will include the answer to a question, the solution to a problem or the info required to solve an issue yourself – in case there’s something that you need to do on your end. With us, you will never have to spend a whole day hanging around waiting for an answer like you would with a lot of other hosting companies.